Last Updated: September 2023
This Policy does not cover any information collected by Kachoolie for marketing purposes.
2. About Kachoolie and the Personal Information We Collect
Kachoolie is a provider of software and hardware solutions designed to enhance the efficiency and effectiveness of fuel management systems. When you use our Services, we may collect and process personal information provided by our customers and their authorized users, referred to as "Customer Data." Customer Data may include an individual's name, email address, unique identifier(s), phone number(s), company position, business unit, cost center, and location within the customer's workplace ("Personal Information").
3. Retention of Personal Information
We will retain Personal Information we process on behalf of our customers for as long as necessary to fulfill our contractual obligations, comply with legal requirements, resolve disputes, and enforce our agreements.
4. Transfers of Personal Information
We are responsible for processing the Personal Information it receives from customers and any onward transfers to third parties in compliance with applicable data protection laws, including but not limited to the Australian Privacy Act 1988, California Consumer Privacy Act of 2018 ("CCPA"), the EU General Data Protection Regulation 2016/679 ("GDPR"), the Swiss Federal Act on Data Protection, the United Kingdom General Data Protection Regulation ("UK GDPR"), and the United Kingdom Data Protection Act 2018.
While our Services and sites are primarily provided and hosted from the United States, we may transfer and process your personal data outside of your country of residence, which may not have equivalent privacy and data protection laws. When such transfers occur, we will ensure that appropriate transfer agreements are in place to protect Personal Information.
Certain recipients, such as our service providers and other companies that process Personal Information on our behalf, may also transfer personal data outside your country of residence. In such cases, we will ensure that appropriate transfer agreements are established to protect Personal Information.
If you are a resident of the EEA, the UK, or Switzerland, we will protect your Personal Information when transferring it outside of these regions, either by processing it in territories that the European Commission has determined provide an adequate level of protection or by relying on the Standard Contractual Clauses approved by the European Commission.
5. How We Collect Personal Information
5.1 From Customers
We processes Customer Data under the direction of customers and has no direct control or ownership of the Personal Information received or processed. If you are an authorized user of one of our customers and no longer wish to be contacted by that customer using our Service, please contact the customer directly. Customers are responsible for complying with regulations or laws that require notice, disclosure, and/or obtaining consent before transferring data to Kachoolie for processing.
5.2 From You
We may collect Personal Information directly from you when:
- You register to use the Services.
- You use the Services or another application embedded within the Services
- Your business is registered to use the Services on your behalf
- You contact the Kachoolie Support team.
- You use your work PC to access the Services.
- You access our website.
5.3 Passive Collection
Like most websites and web applications, we automatically collect certain information, including Internet Protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, features viewed on our site, operating system, date/time stamp, usage data, change history, and clickstream data. We collect this information to analyze trends and administer the site.
6. You May Request Access, Changes, and Removal of Your Personal Information
We acknowledges your right to access your personal information. If you wish to access, correct, amend, or delete inaccurate Personal Information, please first contact the data controller (our customer) or email your request to firstname.lastname@example.org.
We will process your request as promptly as possible, or within a reasonable timeframe, unless legal grounds prevent us from doing so. If we are unable to fulfill your request, we will provide an explanation. In certain cases, we may need to arrange access to your personal information through an agreed intermediary.
7. Customer Obligations Around Personal Information
When our customers use the Services, they may collect information about their personnel. Similarly, through your use of the Services, Kachoolie may also collect information about you on behalf of customers. If you or our customer provide Personal Information about someone else, you must ensure that you are authorized to disclose that information to Kachoolie. You should also take reasonable steps to inform the individual concerned about the collection, purposes, recipients, access rights, and contact information as outlined in this Policy.
8. Kachoolie Collects, Holds, and Uses Your Personal Information for Limited Purposes
8.1 To Provide the Services
We collect and use Personal Information to provide the Services, verify your identity, communicate with you about the Service, address service or technical issues, respond to support inquiries, provide transaction histories, generate industry trends and benchmarks in a de-identified format, and enhance the functionality of the Services. We may also use your information as required by law and in accordance with our Service Agreement.
To improve our Services, we analyze information about user activity and other relevant data. With user consent, we may test new features with some customers before rolling them out to all customers.
We may create aggregated, de-identified data from Customer Data to produce industry trends and benchmarks that do not identify individuals or organizations. Our use of anonymized data is not subject to this Policy.
8.2 To Secure the Services
We use information about you and your use of the Services to verify accounts, detect and prevent security incidents, monitor and protect against malicious activity, and ensure compliance with service policies.
8.3 To Protect Our Legitimate Interests and Legal Rights
We process your information when necessary to protect our legal rights and the rights of others, including our customers. This includes addressing legal claims, complying with regulatory requirements, facilitating audits, and disclosures related to business acquisitions or mergers.
We process your data based on a legal basis, such as the need to provide Services, legitimate interests, your consent, or legal obligations. You may withdraw your consent at any time, although this will not affect processing that has already occurred.
9. Can I Withhold My Personal Details?
If you do not consent to us collecting, using, and storing your Personal Information, we may be unable to provide the Services to our customer.
10. We Takes Steps to Protect Your Personal Information
We are committed to safeguarding your Personal Information and employs reasonable precautions to prevent unauthorized access, modification, or disclosure. We use appropriate security technology as agreed with our customers to protect your information. When we no longer need your Personal Information, we will take reasonable steps to de-identify or destroy it.
11. We Only Discloses Personal Information in Limited Circumstances
We may share your Personal Information with authorized affiliates, sub-contractors, and personnel as necessary to fulfill the purposes outlined in this Policy. They are bound by legal obligations not to disclose or use your Personal Information for any purpose other than that required to provide services to us. These services may include cloud computing infrastructure.
We will not disclose your Personal Information to third parties outside our affiliates without your express consent, except when required by court orders, subpoenas, legal processes, investigations, or tax authorities. We will notify you whenever possible and appropriate when we are legally obligated to disclose your Personal Information to protect your rights or the rights of others, investigate fraud, or respond to government requests.
If Kachoolie is involved in a merger, acquisition, or sale of assets, we will notify our customers of any change in ownership, use of personal information, and available choices regarding personal information. We may disclose your personal information to third parties only with our customer's prior consent.
Third-party server hosts do not control and are not permitted to access or use your Personal Information, except for the limited purpose of storing the information.
In the Services, we use essential cookies for authentication and session management. These technologies may provide us with personal data, information about devices and networks you use to access our Services, and other information regarding your interactions with our Services. We may combine this information with personal data collected through other means.
13. Kachoolie Has a Privacy Complaints Process
Kachoolie is committed to resolving complaints regarding our collection or use of your Personal Information. If you have questions about this Policy, please contact us at email@example.com.
14. Changes to This Policy
We may update this Policy from time to time to reflect changes in our information practices. We encourage you to periodically review this Policy for the latest information on our privacy practices.